Support

Need help adding a playlist, fixing buffering or pairing your TV? Email support@streampulse.app — we reply within 48 hours.

Quick fixes

• Stream shows HTTP 403: Settings → Playback → set a custom User-Agent (for example VLC/3.0) or Referer for the playlist.
• Buffering: Settings → Speed Test. 25 Mbps+ is recommended for 4K. Increase the buffer size to 250 MB or 512 MB.
• Empty EPG: Settings → EPG Auto-Update → Refresh now, or paste your provider's XMLTV URL.
• Too many offline channels: Settings → Scan & Hide Dead Channels.

Delete my account & data

Submitting this form deletes your StreamPulse cloud account and every synced (encrypted) record within 30 days. Data stored only on your device is removed when you uninstall the app.

You can also delete your account inside the app: Settings → Security & Legal → Delete cloud account.